Alpha Capital Group

Ödeme

• • Sıklık: On-demand or bi-weekly (every 14 days) by selected payout option
• • İşleme süresi: Compliance/provider dependent
• • Min gün: Bi-weekly option: first window after 14 days and at least 5 trading days

Yaygın ret nedenleri:

• Risk-rule breach before/during payout cycle
• Incomplete KYC or compliance checks
• Policy violations or prohibited behavior flags
• Eligibility windows/minimum payout conditions not met

Drawdown

• • Tip: Daily risk-limit + Maximum Total Loss framework
• • Günlük DD: Help Center daily risk model uses 5% day-risk reference with end-of-day reset logic
• • Maks DD: Maximum Total Loss rule applies by account model
• • Reset: Daily candle close / next-day risk reset per platform server time

İhlal örnekleri:

• Daily risk threshold exceeded during intraday volatility
• Overall maximum loss threshold breached before review/reset checkpoint

Kurallar

Hard-fail

• Breaching daily or overall risk limits
• Using prohibited/exploitative trading behavior
• Material compliance/KYC policy violations

Warning

• Consistency rule applies for on-demand performance-fee requests (40% best-gün ratio threshold)
• Payout review can be delayed by compliance and provider checks
• Execution outcomes can vary by liquidity and session volatility

Gray area

• Always verify the latest help-center rule page for your selected account model
• Marketing pages and policy/legal pages should be read together for full context

KYC

• • Tetik: Before payout and at compliance checkpoints
• • Reddedilirse: Payout/account actions remain paused until successful re-verification

Belgeler

• Government-issued ID
• Proof of address/residency (if requested)
• Selfie/liveness verification (if requested)

İlk ödeme öncesi

• KYC approved
• Payout details validated
• No unresolved compliance or rule-breach review

Ücretler ve İade

• • Challenge ücreti: One-time entry fee (model/account size dependent)
• • Ek ücret: Execution/transfer costs may vary by provider and method
• • İade şartları: Subject to Alpha Capital Group return policy conditions

İadenin kaybedildiği durumlar

• Consumed/used service states defined as non-refundable
• Terms/policy violations
• Chargeback/dispute abuse

İşlem, Ülke ve Destek

• • Spread/slippage: Spread/slippage vary by symbol, volatility, and session liquidity
• • News rule: Model and stage dependent
• • Scalping/HFT: Policy dependent; prohibited practices are not allowed
• • Allowed countries: Regions where service is legally available
• • Restricted: Jurisdiction restrictions apply by law/policy
• • Mismatch policy: Residency/KYC mismatch can trigger denial, suspension, or manual review
• • Discord: Yes (official community Discord)
• • Ticket: Yes (Help Center support channels)
• • Email: Support via Help Center contact channels
• • First response: Queue and channel dependent
• • Resolution: Case-dependent compliance/support workflow

Kural değişim zaman çizelgesi

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